Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?


Coffee Questions

Where does HappyFrappi source its coffee beans?

At HappyFrappi, we source our coffee beans from various regions around the world, including renowned coffee-growing regions such as Colombia, Brazil, Ethiopia, and more. We ensure that our beans are of the highest quality, carefully selected for their distinct flavors and characteristics.

What brewing methods are suitable for HappyFrappi coffee?

HappyFrappi coffee can be brewed using various methods to suit your preference. Whether you prefer a classic drip coffee maker, a French press, an espresso machine, or a pour-over setup, our carefully crafted coffee beans will deliver exceptional taste and aroma with any brewing method.

How should I store my HappyFrappi coffee beans?

To maintain the freshness and quality of your HappyFrappi coffee beans, we recommend storing them in an airtight container in a cool, dark place. Avoid exposure to direct sunlight or moisture, as these factors can compromise the flavor and aroma of the beans.

What is the best way to brew a perfect cup of HappyFrappi coffee?

Brewing a perfect cup of HappyFrappi coffee is a matter of personal preference. However, we recommend using freshly ground beans, maintaining the right water-to-coffee ratio, and following the recommended brewing time and temperature for your chosen brewing method. Experiment with different techniques to find the perfect balance that suits your taste buds.

Does HappyFrappi offer bulk orders?

We cater to bulk orders for businesses, events, or special occasions. Please contact our customer support team for more information.

Online Orders

Why was my card charged twice?

Sometimes there can be an error in processing cards online. This is likely a pending pre-authorization you see on your statement and it should disappear from your credit card transactions within a couple days.

What do I do if I recieved an incorrect order?

We apologize for any inconvenience, but we wanna strive to be better and make this right for you. Please email us at with your name and order number and a description of the issue you’re experiencing and we will send you a correct, replacement order!

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Why was my order marked as delivered but it was not?

Please try checking with your neighbors and your postal delivery person. Also check around your normal delivery place to see if it’s been put somewhere different. Sometimes carriers will mark packages as being delivered but not actually deliver them until the next day.

Unfortunately, we do not have any additional information than what you have received. Once we hand off the package to USPS, it’s in their hands to ensure delivery.

Why is my shipment delayed?

Couriers can sometimes experience influxes in orders that might overwhelm and skew expected shipment timeframes. If you haven’t already, sign up for updates on your package through your courier by referencing your tracking number.

What do I do if my order arrived damaged?

We appreciate your business and want to make it right. Please email us at with your name and order number and a description of the issue you’re experiencing and we will work to make it right.

Get in touch

Have questions about your order, or a general enquiry?