Refund policy

All sales are final at HappyFrappi. No refunds or returns will be accepted on any merchandise purchased during sales or clearance events, custom merchandise, or purchases made using a promo code. Items designated as final sale are not eligible for return or exchange. Refunds will not be granted for any of these issues.

Return Policy

At this time, HappyFrappi does not accept returns for unopened and unused products for the safety of our staff and environment. If you receive products that are damaged during transit or received an opened product, please email us at order@happyfrappi.com within 7 days of receipt. We will need your order number, email associated with the order, and a picture of the damaged/opened item. We will be happy to ship you a replacement product or offer you a full refund. Once the email has been sent to us, please wait for our approval to return the product to us. Upon receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

You will be responsible for paying for your own shipping costs for returned items. Shipping costs are non-refundable. If you receive a refund and paid for the shipping cost from the purchase, the cost of shipping will be deducted from your refund.

Lost or Stolen Packages

HappyFrappi is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, HappyFrappi will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. Refunds due to lost or stolen packages will not be granted.

Other Terms

For HappyFrappi products purchased at a retail store or other resale location, please contact the seller regarding your return. Any purchases that have items marked as final sale or clearance cannot be refunded.